Medium - Inspection Needed

Fisher & Paykel AquaSmart Washer Fault 40 (Basket Disengage Problem)

Fault 40 concerns the clutch that connects the drive to the basket. During a basket check the module found the basket not engaged even with the pressure sensor showing empty, and it kept checking for two minutes before declaring the…

What 40 Means

Fault 40 concerns the clutch that connects the drive to the basket. During a basket check the module found the basket not engaged even with the pressure sensor showing empty, and it kept checking for two minutes before declaring the problem. F&P's causes start with clothes or foreign objects preventing the clutch re-engaging, and with excessive suds stopping the basket rotating.

Common Causes of 40

  • A garment or foreign object jammed around the clutch or agitator
  • Excessive suds preventing the basket turning
  • A worn clutch or damaged spline drive

🔧 One Safe Check You Can Try

Take the load out and look under the agitator skirt for a sock, an underwire, or a stray child's item. Then run a rinse and spin with the drum empty - if it engages cleanly, the load or the suds were the problem.

⚠ Why You Shouldn't Go Further Than That

  • Unplug the machine before reaching down past the agitator, because the drive is directly below and an unexpected start is not something to be near.
  • Pulling hard at a garment wrapped into the clutch tears the spline teeth, which converts a retrieval job into a clutch rebuild.
  • Excessive suds and a failing clutch present identically, and only running the machine empty separates them.
  • Reassembling the clutch out of alignment leaves the basket engaging intermittently, which is harder to diagnose than a clean failure.

Opening a panel to inspect or repair something yourself doesn't automatically cancel your manufacturer's warranty — but it can risk accidental damage, and some manufacturers do have specific service conditions. Check your product's warranty terms, or ask us, before deciding.

Other Washer Error Codes

Still Seeing 40?

Book a trained technician and get it diagnosed correctly the first time — no guesswork, no repeat visits.

FAQ

40 FAQ

Suds cushion the basket and stop it turning freely, and the module reads that as the clutch failing to engage. It is one of the more common causes on this platform.

F&P's own next step is to strip the clutch and check the spline drive, which is where a technician takes over.

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