Medium - Inspection Needed

Fisher & Paykel AquaSmart Washer Fault 249 (SmartPump Timeout)

Fault 249 means that while draining, the water level from the pressure sensor did not change for three minutes. The machine has been running the pump and the level has simply stayed put, which F&P attributes to blockages in the…

What 249 Means

Fault 249 means that while draining, the water level from the pressure sensor did not change for three minutes. The machine has been running the pump and the level has simply stayed put, which F&P attributes to blockages in the pump system or to the machine being by-passed.

Common Causes of 249

  • A blockage in the pump, flapper, or drain ports
  • A kinked or over-long drain hose
  • An outlet height beyond what the pump can lift against

🔧 One Safe Check You Can Try

Unplug the machine and check the drain hose along its whole run for a kink or a sharp bend, then check where it discharges. A hose crushed behind the machine is the commonest reason a pump runs without achieving anything.

⚠ Why You Shouldn't Go Further Than That

  • Unplug the machine before the pump is opened and expect a full tub, because a drain timeout means the water is still in there.
  • Foreign objects around the flapper and the drain ports have to be removed rather than pushed through, or they simply lodge further down.
  • Pump hood orientation is specified, and one refitted backwards restricts the flow the pump was struggling with already.
  • Bailing a full tub by hand and tipping the machine to reach the pump are both jobs that end with water across the floor.

Opening a panel to inspect or repair something yourself doesn't automatically cancel your manufacturer's warranty — but it can risk accidental damage, and some manufacturers do have specific service conditions. Check your product's warranty terms, or ask us, before deciding.

Other Washer Error Codes

Still Seeing 249?

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FAQ

249 FAQ

Because the code is about the water level not changing, not about the pump being silent. A pump running against a blockage makes plenty of noise and moves nothing.

They describe the same three-minute drain stall, but 249 belongs specifically to the SmartPump system and F&P lists the flapper and drain ports among its checks.

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