Medium - Inspection Needed

Fisher & Paykel Washer Fault 9 (Size Setting Error)

Fault 9 means the machine's stored capacity setting does not match what the hardware is telling it. F&P documents this across both its top-load platforms - as a size error on AquaSmart and as a size switch error on SmartDrive…

What 9 Means

Fault 9 means the machine's stored capacity setting does not match what the hardware is telling it. F&P documents this across both its top-load platforms - as a size error on AquaSmart and as a size switch error on SmartDrive - and on the later phases the fix is to re-select the correct size through option adjustment mode rather than to replace anything.

Common Causes of 9

  • A control module transferred from a machine of a different capacity
  • A size switch or its plungers not aligned in the console housing
  • Condensation damage around the size switch on earlier phases

🔧 One Safe Check You Can Try

Nothing to change from the normal controls, but one piece of history matters enormously: if a module has been moved between two machines of different capacities, that alone explains this problem and the fix is a setting rather than a part.

⚠ Why You Shouldn't Go Further Than That

  • Isolate the machine at the outlet before the console is opened, because the size switch sits in the same housing as mains-fed parts.
  • Entering the setting mode uses a specific button sequence, and pressing at random from the front panel can change options you did not intend to touch.
  • Setting the wrong capacity gives a machine that fills to the wrong level for every load from then on, which is worse than the problem it replaced.
  • The console housing is sealed against splashes, and one refitted without the seal seated lets water reach the switch that caused the problem.

Opening a panel to inspect or repair something yourself doesn't automatically cancel your manufacturer's warranty — but it can risk accidental damage, and some manufacturers do have specific service conditions. Check your product's warranty terms, or ask us, before deciding.

Other Washer Error Codes

Still Seeing 9?

Book a trained technician and get it diagnosed correctly the first time — no guesswork, no repeat visits.

FAQ

9 FAQ

Highly. A module moved from another machine is the classic route to this problem, and F&P's own documentation describes resetting the size as the remedy in that case.

Yes. The machine uses it to decide how much water a given load needs, so a mismatch shows up as under-filling or over-filling on every cycle.

Need a repair? We're ready to help. Call Now
Call Us Schedule